How to activate your Service Desk portal account
- The IT Service Desk team will send you an invitation to your mailbox with the following subject: Welcome to Gothia Group Service Desk – Activate your account:
- After reading the email, click on the provided link to activate your account.
- A new tab will open with your profile information:
- Do not change your Email Address. This will be your username for accessing the portal.
- Do not change your Full Name. This must match the full name you have on Teams.
- Your Phone Number is optional.
- Do not change your Time Zone.
- Set a new, secure password following these requirements:
- Minimum of 8 characters.
- At least one uppercase letter.
- At least one lowercase letter.
- At least one number.
- At least one special character (e.g.: !, @, #, $, *).
- Once set, you will be logged in to our portal.
Need more help?
If you have trouble activating your account or need further assistance, our Service Desk team is here to help. Just reach out to us via MS Teams, and we will guide you through the process.
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